At Portillo’s, we value your feedback and are dedicated to delivering an exceptional dining experience. Whether you have a question about our customer satisfaction survey, recent visits, or simply need assistance, we’re here to help!

How Can We Assist You?

Have questions about the Portillo’s Guest Satisfaction Survey? Facing an issue while submitting your feedback? Our support team is ready to provide the help you need.

General Inquiries

For general questions about Portillo’s menu, locations, or services, feel free to contact us at [email protected]. Our team typically responds within 24-48 hours.

Survey Support

Need help completing the Portillo’s Survey or having trouble accessing it? Contact our support staff at [email protected] for technical assistance.

Order or Restaurant Issues

If you experienced an issue during a recent visit to Portillo’s or have concerns about your order, please email us at [email protected] or call 1-800-PORTILLOS (1-800-767-8455).

Franchise & Business Inquiries

Interested in franchising, partnerships, or media opportunities related to Portillo’s? Reach out to our corporate team at [email protected].

We Value Your Feedback!

Your opinions help us improve. If you have suggestions, compliments, or concerns about your experience at Portillo’s, we want to hear from you. Email us at [email protected].

Response Time

We aim to respond to all inquiries within 24-48 hours. Please allow extra time during weekends or holidays. Thank you for your patience and understanding.